Accessibility

There is accessible seating just off the main and upper concourses. There are 115 total wheelchair positions and 115 wheelchair companion seats in the new arena.

Wheelchair accessible seats are available in all price levels for events. Up to 3 companion tickets may be purchased with each wheelchair accessible ticket. Please indicate when purchasing tickets if you require wheelchair accessible seating.

For more details regarding accessible seating, email boxoffice@pinnaclebankarena.com. 

The Pinnacle Bank Arena offers wheelchair service for guests who may need assistance to and from their seats. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be used as seating during an event. If wheelchair assistance is necessary during an event, please contact the nearest Guest Services staff member.

Pinnacle BankArena does offer, for select shows, phonic devices to assist guests with hearing impairments. They may be checked out, for no charge, from the Guest Services Office behind Section 112. A valid I.D. is required to ensure the return of devices.

Pinnacle Bank Arena is pleased to provide signed performances for our hearing-impaired guests. Interpretation services are not guaranteed for every event. However, we will make every effort to accommodate each request with appropriate advance notice.

For special accommodations, please email boxoffice@pinnaclebankarena.com. 

Access to the drop off location is from Gate 4 off Pinnacle Arena Drive. Look for directional signage on Pinnacle Arena Drive.

If you have a complaint or concern regarding special accommodations, please contact the City’s Ombudsman/Title VI-ADA Co-Coordinator at the Mayor’s office.

Lin Quenzer
Ombudsman
Office of the Mayor
555 S. 10th Street/Suite 301
Lincoln, NE 68508
402.441.7511
402.441.7120 Fax
lquenzer@lincoln.ne.gov

Tim Savona
General Manager
ASM Global — Lincoln
400 Pinnacle Arena Drive
Lincoln, NE 68508
402.904.5610
402.904.5601 Fax
tsavona@pinnaclebankarena.com

Who do I Contact?

Individuals protected by Title VI and/or the ADA who believe they have been discriminated against may file a complaint with the City’s Ombudsman/Title VI-ADA Co-Coordinator at the Mayor’s office. A complaint can be filed using the online form under the Informational Links on the ACTION Center or by contacting the Ombudsman. Individuals are not required to use this form; a letter with the same information is sufficient. However, the information requested in the items marked with a star (*) must be provided, whether or not the form is used. Individuals who are unable to complete written forms may make their complaints verbally to the Ombudsman by phone or in person. For those callers with hearing impairments, the Nebraska Relay System 711 TDD will be utilized upon request. Translation or interpreter services will be provided as needed. The complaint should be submitted by the complainant as soon as possible but no later than 60 calendar days after the date the alleged discrimination occurs. 

What is the Process?

Upon receipt of a discrimination complaint, the City’s Ombudsman/Title VI-ADA Co-Coordinator shall evaluate and investigate the complaint. The City’s Ombudsman may seek assistance of the City Attorney in investigating and responding to the complaint. The Ombudsman shall complete the investigation no later than 45 calendar days after the date the complaint is received. If more time is required, the Ombudsman shall notify the Complainant of the estimated time frame for completing the investigation. Upon completion of the investigation, the Ombudsman shall respond to the complaint in writing and follow up verbally if the individual is unable to read the written report. The response will explain the position of the City, and, where appropriate, offer options for substantive resolution of the complaint.

If the Complainant disagrees with the Ombudsman’s response, the Complainant may appeal the decision within fifteen (15) calendar days after receipt of the response to the Mayor or his designee. Within fifteen (15) calendar days after receipt of the appeal, the Mayor or his designee will respond in writing with a final resolution of the complaint.

Complaints alleging discrimination against applicants or employees on the basis of disability are addressed by the Director of Equity and Diversity, Kimberly Taylor-Riley, 555 South 10th Street #304, Lincoln, NE 68508, 402.441.8691, ktaylor-riley@lincoln.ne.gov.

All written complaints received by the Ombudsman or Director of Equity and Diversity, appeals to the Mayor, and responses from the City are retained for at least three years.

Complainants are also free to file complaints directly with the US Department of Justice or the Nebraska Equal Opportunity Commission.

Pinnacle Bank Arena meets or exceeds all structural and service requirements as stipulated by the Americans with Disabilities Act. Restrooms, drinking fountains, phones, Pinnacle Bank ATM’s and counters are accessible to guests with disabilities.

Before attending an event, families can download the free KultureCity® App to view what sensory features are available and where they can access them. The app also includes the Social Story, which previews what to expect while enjoying an event at Pinnacle Bank Arena.

Designed by medical professionals, the room provides a dedicated space for those needing a quieter and more secure environment. The sensory pod is outfitted with Yogibo bean bags, visual light panels by Nanoleaf, activity panels, and bubble walls.

Sensory bags equipped with noise-canceling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards, and weighted lap pads will also be available to all guests at Pinnacle Bank Arena who may feel overwhelmed by the environment.

Sensory sensitivities or challenges with sensory regulation are often experienced by individuals with autism, dementia, PTSD, and other similar conditions; age is no factor in this. Individuals might become overwhelmed by the crowds, lights, sounds, smells, or other external stimuli at Pinnacle Bank Arena. Founded on the belief that every person deserves to fully participate in all aspects of life, KultureCity® has been a driving force in fostering a culture of acceptance. Through innovative programs and partnerships, KultureCity® has successfully broken down barriers often preventing individuals with sensory sensitivities from enjoying public spaces and events. With its new certification, Pinnacle Bank Arena is now better prepared to assist guests with sensory sensitivities in having the most comfortable and accommodating experience possible when attending any event at Pinnacle Bank Arena.