Staind

Effective September 1, 2021, our concession stands and bars are cashless. We accept all credit and debit cards, Apple Pay, Google Wallet, Samsung Pay, and Downtown Lincoln Gift Cards.

- Clear tote bag no larger than 12" x 12" x 6" (one tote is allowed per ticket holder)
- One-gallon clear plastic bag
- Small purses, clutches, wallets that aren't clear and no larger than 4.5" x 6.5"
To view the clear bag policy and list of prohibited items, click here:  http://bit.ly/PBApolicy. *Exceptions will be made for medically necessary items after proper inspection.

CAMERAS
Cell phone photos are permitted. No professional cameras or cameras with detachable lenses. No audio or video allowed.

DOORDASH
Pinnacle Bank Arena has partnered with DoorDash for mobile order pickup at concession stands! Download the DoorDash app and when you’re at the venue, open the app to order food and drinks from the concession stands. We’ll let you know when your order is ready so you can head to the pickup window and pick up your order. Don’t have the app? Scan the QR code at the venue on your seat armrest to start your order.

NO OUTSIDE FOOD & BEVERAGE
No outside food or beverage brought into the venue. 

NO WATER BOTTLES
No water bottles brought into the venue. 

NO WEAPONS
No weapons including pocket knives and tasers. No pepper spray/mace. These items will be confiscated and not returned.

ADDITIONAL RESTRICTED ITEMS
No signs. No selfie sticks. No iPads.

SEE FULL LIST OF PROHIBITED ITEMS
https://www.pinnaclebankarena.com/plan-your-visit/a-z-guide/preview

The Pinnacle Bank Arena Guest Code of Conduct was developed for all guests attending events at our arena to enjoy the experience in a responsible manner. Pinnacle Bank Arena and our promoters ask the guests to assist us in creating an enjoyable and safe environment by:

1. Respecting each other as well as our arena team members

2. Consuming alcoholic beverages in a responsible manner

3. Not displaying indecent or obscene messages on clothing

4. Refraining from fighting, horseplay, excessive taunting or threatening remarks or gestures

5. Not creating a disruption to the progress of the event by behavior that is unruly, disruptive, or illegal

6. Do not throw any objects in the direction of the stage.

7. Not accessing areas without a proper ticket, pass and/or credential or misusing tickets, passes and/or credentials

8. Following instructions from arena team members regarding arena operations and emergency procedures

9. Allowing each other to be free to support their team or entertainer while remaining respectful and courteous to their fellow peers, referees or opposing team fans and players

10. Not using offensive language or obscene gestures, to include the use of such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault

Buy tickets at the following: 
- Ticketmaster.com
- Ticketmaster App on your mobile device
- The Pinnacle Bank Arena Ticket Office is open on Tuesdays from 11AM-3PM and 1 hour prior to doors opening on event day. If you have further questions, please call the Ticket Office at 402.904.5600 or email boxoffice@pinnaclebankarena.com.    

TICKET DELIVERY: Pinnacle Bank Arena tickets purchased online will be mobile delivery.

MOBILE TICKETS: Your mobile phone is your ticket. Your tickets will not be available for print or emailed to you. To access your ticket(s):  Download the Ticketmaster App or visit Ticketmaster.com on your mobile phone; log in to your Ticketmaster account and locate the order with your tickets; tap and show at the entrance into the event. Your phone will be scanned for entry and you’re in! 

View Step-by-Step Instructions: How To Access Your Mobile Tickets
Apple/IOS App - View Here
Android App - View Here
Mobile Web - View Here

Mobile Entry Is Easy
We recommend viewing your Mobile Entry tickets prior to arriving at your event. The Ticketmaster App will save your ticket(s) and will allow you to view them in the event, even if you lose internet access. See Example Here. If you're using the Ticketmaster mobile internet site instead of the Ticketmaster App, you will also be given the option to save your tickets if viewed prior to losing internet connection. 

HELPFUL HINT:  Prior to the public on sale, please go NOW to Ticketmaster.com or log into the Ticketmaster App on your mobile device to create an account or refresh your existing Ticketmaster account for a quicker purchasing experience. You can also add your ticket(s) to your phone’s “wallet.” Be sure your mobile phone has a fully charged battery.

NEED HELP WITH AN EXISTING ORDER
Need help with an existing Ticketmaster order, please visit help.ticketmaster.com for answers to frequently asked questions. If you require further assistance, sign into your Ticketmaster.com account and click “contact us” to send an email to Ticketmaster.com.

For information on accessible seating and ticketing, click here to view our Accessibility page. For special accommodations, please contact Barbara Wilhide at 402.904.5599 or email boxoffice@pinnaclebankarena.com.