Disney on Ice: Into the Magic

More Information

• Doors
  Doors open 60 minutes before start of event.
• How To Purchase

  Buy tickets at the following: 
  - Ticketmaster.com
  - Ticketmaster App on your mobile device
  - The Pinnacle Bank Arena Ticket Office is open on Tuesdays from 11AM-3PM and 1 hour prior to doors opening on event day. If you have further questions, please call the Ticket Office at 402.904.5600 or email  boxoffice@pinnaclebankarena.com.    

  TICKET DELIVERY: Pinnacle Bank Arena tickets purchased online will be mobile delivery.

  MOBILE TICKETS: Your mobile phone is your ticket. Your tickets will not be available for print or emailed to you. To access your ticket(s):  Download the Ticketmaster App or visit Ticketmaster.com on your mobile phone; log in to your Ticketmaster account and locate the order with your tickets; tap and show at the entrance into the event. Your phone will be scanned for entry and you’re in! 

  View Step-by-Step Instructions: How To Access Your Mobile Tickets
  Apple/IOS App - View Here
  Android App - View Here
  Mobile Web - View Here
  
  Mobile Entry Is Easy
  We recommend viewing your Mobile Entry tickets prior to arriving at your event. The Ticketmaster App will save your ticket(s) and will allow you to view them in the event, even if you lose internet access. See Example Here. If you're using the Ticketmaster mobile internet site instead of the Ticketmaster App, you will also be given the option to save your tickets if viewed prior to losing internet connection. 

  HELPFUL HINT:  Prior to the public on sale, please go NOW to Ticketmaster.com or log into the Ticketmaster App on your mobile device to create an account or refresh your existing Ticketmaster account for a quicker purchasing experience. You can also add your ticket(s) to your phone’s “wallet.” Be sure your mobile phone has a fully charged battery.

  NEED HELP WITH AN EXISTING ORDER
  Need help with an existing Ticketmaster order, please visit help.ticketmaster.com for answers to frequently asked questions. If you require further assistance, sign into your Ticketmaster.com account and click “contact us” to send an email to Ticketmaster.com.
  
  *No refunds or exchanges will be permitted for Disney on Ice. Please double check that you are purchasing for your desired date and time.

• Event Policies

  CASHLESS AT CONCESSION STANDS
  Effective September 1, 2021, we have gone all cashless at our concession stands and bars. 

  CLEAR BAG POLICY & PROHIBITED ITEMS
  Pinnacle Bank Arena is a CLEAR BAG POLICY venue. CLEAR BAGS and small clutch-sized purses are allowed at entry. To view clear bag policy and list of prohibited items, click here:  http://bit.ly/PBApolicy.
  
  CAMERAS
  Cell phone photos are permitted. No professional cameras or cameras with detachable lenses. No audio or video allowed.
  
  DOORDASH
  Pinnacle Bank Arena has partnered with DoorDash for mobile order pickup at concession stands! Download the DoorDash app and when you’re at the venue, open the app to order food and drinks from the concession stands. We’ll let you know when your order is ready so you can head to the pickup window and pick up your order. Don’t have the app? Scan the QR code at the venue on your seat armrest to start your order.
  
  NO OUTSIDE FOOD & BEVERAGE
  No outside food or beverage brought into the venue. 

  NO WATER BOTTLES
  No water bottles brought into the venue. 

  NO WEAPONS
  No weapons including pocket knives and tasers. No pepper spray/mace. These items will be confiscated and not returned.

  ADDITIONAL RESTRICTED ITEMS
  No signs. No selfie sticks. No iPads.

  SEE FULL LIST OF PROHIBITED ITEMS
  https://www.pinnaclebankarena.com/plan-your-visit/a-z-guide/preview

• Special Accommodations

  For information on accessible seating and ticketing, click here to view our Accessibility page. For special accommodations, please contact Barbara Wilhide at 402.904.5599 or email boxoffice@pinnaclebankarena.com.