Pinnacle Bank Arena Ticket Office 

TICKET OFFICE HOURS

  • Tuesdays and Thursdays from 11:00 a.m.-6:00 p.m.
  • Open 1 Hour Before Doors on Event Days.
  • Tickets day of onsale are available only at pinnaclebankarena.com. 
  • Additional fees may apply to purchases at the Ticket Office. Please note that fees for purchases at the Ticket Office are lower than those for online purchases.

BUY TICKETS AT THE FOLLOWING

  • Ticketmaster.com or AXS.com (visit the individual event page for ticketing details).
  • Ticketmaster App or AXS Tickets App on your mobile device (visit the individual event page for ticketing details).
  • The Pinnacle Bank Arena Ticket Office is open on Tuesdays and Thursdays from 11:00 a.m.-6:00 p.m. and one hour before the doors open on the event day. If you have further questions, please call 402.904.5600 or email boxoffice@pinnaclebankarena.com.   
  • Tickets will be mobile ticket delivery only.   
  • **𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭: 𝐓𝐢𝐜𝐤𝐞𝐭𝐦𝐚𝐬𝐭𝐞𝐫 𝐢𝐬 𝐭𝐡𝐞 𝐨𝐧𝐥𝐲 𝐚𝐮𝐭𝐡𝐨𝐫𝐢𝐳𝐞𝐝 𝐭𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐠𝐞𝐧𝐭 𝐨𝐟 𝐏𝐢𝐧𝐧𝐚𝐜𝐥𝐞 𝐁𝐚𝐧𝐤 𝐀𝐫𝐞𝐧𝐚. 𝐈𝐟 𝐲𝐨𝐮 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐭𝐢𝐜𝐤𝐞𝐭𝐬 𝐟𝐫𝐨𝐦 𝐚𝐧 𝐮𝐧𝐚𝐮𝐭𝐡𝐨𝐫𝐢𝐳𝐞𝐝 𝐚𝐠𝐞𝐧𝐭 𝐢𝐧 𝐭𝐡𝐞 𝐬𝐞𝐜𝐨𝐧𝐝𝐚𝐫𝐲 𝐦𝐚𝐫𝐤𝐞𝐭 (𝐒𝐜𝐚𝐥𝐩𝐞𝐫, 𝐓𝐢𝐜𝐤𝐞𝐭 𝐁𝐫𝐨𝐤𝐞𝐫, 𝐞𝐁𝐚𝐲, 𝐞𝐭𝐜) 𝐲𝐨𝐮 𝐫𝐢𝐬𝐤 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐢𝐧𝐠 𝐜𝐨𝐮𝐧𝐭𝐞𝐫𝐟𝐞𝐢𝐭 𝐨𝐫 𝐢𝐧𝐯𝐚𝐥𝐢𝐝 𝐭𝐢𝐜𝐤𝐞𝐭𝐬.

HOW TO CONTACT TICKET OFFICE

TICKETING QUESTIONS REGARDING POSTPONED, RESCHEDULED OR CANCELED EVENTS 

  • If you have any questions regarding your tickets for canceled, postponed, or rescheduled events, you can visit the Ticketmaster Help Center for guidance here, or if it's an AXS event, you can visit here.
  • If an event is postponed, tickets will be honored for the rescheduled date.
  • If an event is canceled, those customers who purchased tickets via Ticketmaster, AXS, or via credit card from the Pinnacle Bank Arena Ticket Office, refunds will automatically be refunded to your credit card, and no action is required. All other tickets will be refunded at the point of purchase. Those who purchased tickets with cash from the Pinnacle Bank Arena Ticket Office must email boxoffice@pinnaclebankarena.com or call 402.904.5600 to receive a refund.
  • For further event updates, visit Facebook, Twitter, and Instagram.

**IMPORTANT:  To inquire about specific events, please call 402.904.5600 or email boxoffice@pinnaclebankarena.com. To inquire about the University of Nebraska men's and women's basketball games, please contact the University of Nebraska Athletic Ticket Office, online at www.huskers.com, or by phone at 1.800.8BIGRED or 402.472.3111. 

Methods of Payment

Non-State Basketball Methods of Payment:  The accepted payment methods for non-State Basketball are Visa, MasterCard, Discover, American Express, Debit Cards, and Downtown Lincoln Gift Cards. Cash and checks are not accepted.

State Basketball Methods of Payment:  The accepted payment methods for State Basketball are Visa, MasterCard, Discover, American Express, Debit Cards, Downtown Lincoln Gift Cards, Apple Pay, and Google Wallet. Cash and checks are not accepted.

Children’s Admission:  For most events, children 23 months and younger are free if on lap (does not apply to the University of Nebraska men's and women's basketball games). However, a ticket is required for a child to have his/her own seat. Some shows intended for young children (i.e., Sesame Street Live) require children over the age of one to have a ticket.

Gift Cards

Gift Cards for use at Ticket Office and Concession Stands: Click here to purchase Downtown Lincoln Gift card. These gift cards can be redeemed directly at all Pinnacle Bank Arena concession stands. The gift cards are also available for purchase in person at the Downtown Lincoln Association office in increments of $10-$500. The Downtown Lincoln Association office is open Monday-Friday, 8:00 a.m. – 5:00 p.m., 206 S. 13th Street, Suite 101, Lincoln, NE 68508.

Ticketmaster Gift Cards for use Online Only: Click here to purchase Ticketmaster Gift Card. Gift cards are available in denominations of $25, $50, $75, $100, $150, and $250 and can be purchased online at Ticketmaster.com. Please note Ticketmaster gift cards can only be redeemed on Ticketmaster.com and delivery and/or processing fees are added when applicable.